Residential Service Agency (RSA) - Policies and Procedures - Maryland state Licensure

Introducing our comprehensive Residential Service Agency (RSA) Policies and Procedures package designed specifically for Maryland State Licensure. We understand the critical importance of adhering to state regulations and maintaining the highest standards of care in the home health industry. Our meticulously crafted set of policies and procedures is your key to achieving and sustaining compliance while delivering exceptional healthcare services.

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Table of Contents

Introduction
Vision Statement
Mission Statement
Values
Document Control
Statement of Policy
Licensing and Regulatory Compliance
Boundaries of Service and Referral for Medical Equipment Needs
Public Representation
Inspection and Compliance
Administration
Complaint Process
Employee, Independent Contractor, and Contractual Employee Requirements
Training
Services Provided
Client Representative
Client Records
Maintenance of Client Records
Client’s Rights and Responsibilities
Sanctions
Civil Money Penalties
Amount of Civil Money Penalties
Civil Money Penalties — Hearings
Emergency Suspension
Notice to Clients
Penalty for Unlicensed Operation
Hearings
Client Rights and Responsibilities
Client Confidentiality and Data Protection
Admission and Discharge Criteria
Service Planning and Delivery
Complaint and Grievance Procedures
Employee Hiring and Screening
Employee Conduct and Ethics
Training and Development
Emergency Preparedness and Response
Infection Control
Workplace Safety
Termination of Services
Billing and Payment Policies
Non-Discrimination Policy
Conflict Resolution
Quality Assurance and Improvement

Forms
Client Intake Form
Client Assessment Form
Service Agreement Form
Individualized Care Plan Form
Consent to Care Form
Data Protection/Privacy Consent Form
Incident Report Form
Client Satisfaction Survey
Employee Application Form
Client Service Verification Form
Billing and Payment Authorization Form