Counselling and Education Consulting Agency- Policies and Procedures- Michigan State Licensure

Introducing our comprehensive Counselling and Education Consulting Agency Policies and Procedures package designed specifically for Michigan State Licensure. We understand the critical importance of adhering to state regulations and maintaining the highest standards of care in the home health industry. Our meticulously crafted set of policies and procedures is your key to achieving and sustaining compliance while delivering exceptional healthcare services.

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TABLE OF CONTENTS

INTRODUCTION 
OUR VALUES 
STATEMENT OF PURPOSE 
STATEMENT OF POLICY 
DOCUMENT CONTROL & APPROVALS 
CONFIDENTIALITY 
Confidentiality 
Confidentiality of Clients Records
Clients Confidentiality Agreement 

ORGANIZATION STRUCTURE 
RECIPIENT RIGHTS 
REFERRAL 
OUR SERVICES
Clinicians (Mental Health & Substance Abuse)
Educational Consultants
Employee Assistance Professionals

ADMISSIONS
Admissions
Admittance Criteria
Initial Screening

DISCHARGE, INCLUDING AFTERCARE
FOLLOW-UP
INTAKE
TREATMENT MEDICATIONS – TELEMEDICINE/COMMUNICATION MODALITIES
Evaluation and treatment
Continuity of care
Referrals for emergency services
Medical records
Privacy and security of the patient records and exchange of information
Disclosures and functionality in online services
Prescribing

COMPLAINT POLICY
Grievance Handling
Filing Complaints
Making Complaints Accessible
Acknowledgement
Open Disclosure
Assessment and assigning priority
Investigation
Timeframe for resolution

PROGRAM ASSESSMENT AND EVALUATION
Quality Management Plan
Quality Improvement
Staffing Plan
Daily Staffing
Adjustments in Staffing
Floating

DATA REPORTING; INFORMAL ADVISORY GROUP
Data Collection and Verification of Services Delivered
Data collection to assess resident needs
Diagnostic testing
Analysis of resident data
Record Management
    Storage, processing, and handling of active and closed records
    Storage, processing and handling of electronic records
    Strategies for service continuity and record recovery
    Designation of person responsible for records management
    Disposition of records

Documentation Policy
    Legibility
    Patient Identification
    Time Documentation
    Record Procedures
    Correction of documentation
    Physician Orders
    Documentation
    Filing of Records
    Security of Records/Documents

EMERGENCY PREPAREDNESS PLAN
Emergency Response Plan
Emergency Plan
Emergency Preparedness
Responsibilities of the Management
Risk Assessment
Emergency Management Training and Testing Plan
Obtains Written Authorization to seek Emergency Treatment
Record Keeping in Employee Personnel Records
Communications Plan
Communications with Clients

PROPOSED PROGRAM CLOSURE
Plan of Treatment
Medical Care and Identification for Treatment
Patient Identification
Individualized Services Plan (ISP)
Care Plan
Care of Residents
Planning Home Care
Periodic review of plan of treatment
Medication Management

COMPLIANCE WITH OTHER FEDERAL, STATE, AND LOCAL STATUTES AND REGULATIONS
PERSONNEL MANAGEMENT
Job Descriptions
    Chief Executive Officer
    Client-Care Administrator
    Registered Nurse
    Caregiver
    Therapist
    Psychologist

Background Check and Drug-Free Workplace
    Drug-Free and Non-Smoking Policies
    Employee Verification
    Background Check
    Recruitment

PROGRAM DIRECTOR
STAFFING
Staffing Plan
    Types of Services Provided and Service Descriptions
    Adjustments in Staffing and Emergency

STAFF DEVELOPMENT AND TRAINING
Employee Training and Development
    Medication Administration
    Behavioral Management
    Emergency Preparedness
    Record Keeping in Employee Personnel Records

Verification of Professional Licensing or Certification and Training of Employees
Employee Guidelines
Human Resources Procedures
Training & Development

Employee or Contractor Performance Evaluation
    What is good performance?
    Periodical reviews
    Rewards
    Training
    Frequent communication
    Managers’ responsibilities