Home Care Organization (HCO) – Policies and Procedures – Virginia State Licensure

Introducing our comprehensive Home Care Organization (HCO) Policies and Procedures package designed specifically for Virginia State Licensure. We understand the critical importance of adhering to state regulations and maintaining the highest standards of care in the home health industry. Our meticulously crafted set of policies and procedures is your key to achieving and sustaining compliance while delivering exceptional healthcare services.

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Table of Contents

Introduction
Vision
Mission
Core Values
Document Control
Statement of Policy
On-Site Inspections
Home Visits During Inspections
Complaint Investigations Conducted by the OLC
Criminal Records Checks
Request and Management of Regulatory Variances
Management and Administration
Governing Body Responsibilities
Administrator Responsibilities and Oversight
Written Policies and Procedures
Administrative Records
Admission and Discharge or Termination from Service Criteria
Informed Consent
Advance Directives, Including Durable Do Not Resuscitate Orders
Client Rights
Contract Services
Quality Improvement
Mandated Reporting of Abuse, Neglect, and Exploitation
Communicable and Reportable Diseases
Client Records, Including Confidentiality
Record Retention, Including Termination of Services
Supervision and Delivery of Services
Emergency and On-Call Services
Infection Control
Handling Consumer Complaints
Telemonitoring
Approved Variances
Admission Agreements
Data Collection and Verification of Services Delivered
Methods of Billing for Services by the Organization and by Contractors
Client Notification of Changes in Fees and Charges
Correction of Billing Errors and Refund Policy
Collection of Delinquent Client Accounts
Written Job Descriptions
Personnel Records Management
Verification of Professional Licensure, Certification, and Training
Annual Evaluation of Employee Performance and Competency
Verification of Contractor and Contractor Employee Qualifications
Criminal Background Checks, Drug-Free Workplace, and Reporting of Licensed/Certified Medical
Personnel
Admission – Criteria for Accepting Clients
Process for Obtaining a Plan of Care / Service Plan
Discharge, Termination, and Referral of Clients
Financial Controls
Personnel Practices
Indemnity Coverage
Handling Complaints Received from Clients
Drop Sites
Client Record System
Home Attendants
Personal Care Services
Licensing and Regulatory Compliance
Criminal Records Checks, Barrier Crimes, and Drug-Free Workplace
Inspections and Compliance
Liability Insurance and Crime Coverage
Compliance with State Regulations
License Revocation and Suspension
Violations and Penalties for Unlicensed Operation
Advertising and Representation as a Licensed Home Care Organization

Forms

Client Admission / Intake Form
Informed Consent & Service Agreement
Client Rights & Responsibilities Acknowledgment
Plan of Care / Service Plan Form
Incident / Accident Report Form (Client-related)
Complaint / Grievance Form (Client use)
Discharge / Termination of Services Form
Employment Application Form
Sworn Disclosure & Background Check Authorization Form
Drug-Free Workplace & Drug Testing Consent Form
Orientation & Training Acknowledgment Form
Competency Evaluation Checklist
Employee Incident / Accident Report Form
Quality Improvement Review Form
Complaint Log Form
Corrective Action Plan Template