Home Health Agency-Policy and Procedure Manual-Virginia State Licensure

Introducing our comprehensive Home Health Agency Policies and Procedures package designed specifically for Virginia State Licensure. We understand the critical importance of adhering to Virginia state regulations for home care agencies and maintaining the highest standards of care in the home health industry. Our meticulously crafted set of policies and procedures is your key to achieving and sustaining compliance while delivering exceptional healthcare services.

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TABLE OF CONTENTS

INTRODUCTION
OUR VALUES
STATEMENT
OF PURPOSE
STATEMENT OF POLICY
DOCUMENT CONTROL & APPROVALS
ORGANIZATIONAL CHART
SERVICE DESCRIPTIONS
   Service Descriptions
   Policy and Procedures

ADMINISTRATIVE AND OPERATIONAL POLICIES AND PROCEDURES
ADMINISTRATIVE RECORDS
    Record Procedures
    Correction of documentation
    Records
    Filing of Records
    Security of Records

SERVICE CRITERIA
    Admission Criteria
    Discharged/ Termination Criteria

INFORMED CONSENT
ADVANCE DIRECTIVES, INCLUDING DURABLE DO NOT RESUSCITATE ORDERS
CLIENT RIGHTS
CONTRACT SERVICES
MEDICATION MANAGEMENT
QUALITY IMPROVEMENT
MANDATED REPORTING OF ABUSE, NEGLECT AND EXPLOITATION
COMMUNICABLE AND REPORTABLE DISEASES
CLIENT RECORDS, INCLUDING CONFIDENTIALITY
    Guidelines
    Documentation Requirements

RECORD RETENTION, INCLUDING TERMINATION OF SERVICES
ELECTRONIC MONITORING
    Procedural Components
    Telemonitoring

SUPERVISION AND DELIVERY OF SERVICES
    Supervision of Care and Services
    Supervisory Instructions
    Plan for the Provision of Resident Care
    Resident Assessment
    Strategic planning of home care
    Coordinating home care
    Access to and review of home care plans
    Delivering home care
    Delivering person-centred home care

RESPITE CARE
INDIVIDUALIZED SERVICES PLAN (ISP)
MEDICATION MANAGEMENT
BEHAVIOR INTERVENTIONS AND SUPPORT
    Procedural Requirements for Behavior Interventions
    Positive Behavior Support Strategies Include:
    Manipulation of Rewards:
    Consent
    Functional Assessment
    Monitoring On-going Progress

EMERGENCY AND ON-CALL SERVICES
    Responsibilities of the Management
    Risk Management
    Emergency Management Procedures
    On-Call Services

INFECTION CONTROL
    Infection Control, OSHA Regulations, and Bloodborne Pathogens

HANDLING CONSUMER COMPLAINTS
    Making Complaints Accessible
    Acknowledgment
    Open Disclosure
    Assessment and assigning priority
    Investigation
    Timeframe for resolution

APPROVED VARIANCES
COMMUNITY PARTICIPATION
MONITORING AND EVALUATING QUALITY
FINANCIAL POLICIES AND PROCEDURES
ADMISSION AGREEMENTS
DATA COLLECTION AND VERIFICATION OF SERVICES DELIVERED
METHODS OF BILLING FOR SERVICES
CLIENT NOTIFICATION OF CHANGES IN FEES AND CHARGES
CORRECTION OF BILLING ERRORS AND REFUND POLICY
COLLECTION OF DELINQUENT CLIENT ACCOUNTS

PERSONNEL POLICIES AND PROCEDURES

AUTHORITY, RESPONSIBILITY, AND QUALIFICATIONS
    Duties and Responsibilities

JOB DESCRIPTIONS
    Chief Executive Officer
    Care Manager
    Registered Nurse
    Therapist
    Medical Social Services
    Home Health Aide
    Caregiver
    Psychologist

ACCURATE, COMPLETE AND CURRENT PERSONNEL RECORD
    Personnel Files
    Contents of an Employee Personnel File
    Personnel Files Maintenance Policies
    Retention of Records

VERIFICATION OF PROFESSIONAL LICENSING OR CERTIFICATION AND TRAINING OF EMPLOYEES
    Employee Guidelines
    Human Resources Procedures
    Training & Development

EVALUATION OF EMPLOYEE PERFORMANCE AND COMPETENCY
VERIFYING PERSONNEL QUALIFICATIONS
CRIMINAL BACKGROUND CHECK AND DRUG-FREE WORKPLACE
REPORTING LICENSE AND CERTIFICATION VIOLATIONS

EMPLOYEE TRAINING AND DEVELOPMENT
BEHAVIORAL MANAGEMENT
EMERGENCY PREPAREDNESS
RECORD KEEPING IN EMPLOYEE PERSONNEL RECORDS

HEALTH AND CARE DELIVERY
CRITERIA FOR ACCEPTING CLIENTS FOR SERVICES OFFERED
OBTAINING A PLAN OF CARE OR SERVICE
    Home Care Plan
    Care of Residents
    Planning home care
CRITERIA FOR DETERMINING DISCHARGE OR TERMINATION
NOTIFYING CLIENTS OF INTENT TO DISCHARGE/TERMINATE OR REFER
HEALTHCARE POLICY
    Medical Necessity
    Individual Services Plan
    Medical Care and Identification for Treatment
    Principles of Identification
    Patient Identification Policy

FORMS 
Client Intake form    
Client Agreement form    
Service Agreement/Contract form    
Emergency Contact Information Form    
Consent to Services Form    
Medication Authorization Form    
HIPAA Authorization Form    
Client Rights and Responsibilities Form    
Feedback/Satisfaction Survey Form    
Discharge/Service Termination Form    
Careplan form    
Employment Application Form    
Background Check Authorization Form    
Employee Agreement Form    
Confidentiality Agreement Form    
Training Acknowledgement Form    
Performance Evaluation Form    
Time Sheet/Time Card Form    
Incident Report Form    
Resignation/Termination Form