Home Health Agency-Policy and Procedure Manual-Virginia State Licensure

Introducing our comprehensive Home Health Agency Policies and Procedures package designed specifically for Virginia State Licensure. We understand the critical importance of adhering to Virginia state regulations for home care agencies and maintaining the highest standards of care in the home health industry. Our meticulously crafted set of policies and procedures is your key to achieving and sustaining compliance while delivering exceptional healthcare services.

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Table of Contents

Introduction    
Vision    
Mission   
Core Values   
Document Control    
Statement of Policy    
Management and Administration Policy    
Governing Body Policy    
Administrator Policy    
Written Policies and Procedures    
Administrative and Operational Policies and Procedures    
Administrative Records    
Admission and Discharge or Termination from Service Criteria    
Informed Consent    
Advance Directives, Including Durable Do Not Resuscitate Orders    
Medication Management    
Mandated Reporting of Abuse, Neglect, and Exploitation    
Communicable and Reportable Diseases    
Client Records, Including Confidentiality    
Record Retention, Including Termination of Services    
Supervision and delivery of services    
Emergency and on-call services    
Handling consumer complaints    
Telemonitoring and Approved Variances    
Financial Policies and Procedures    
Admission agreements    
Data collection and verification of services delivered    
Methods of billing for services by the organization and by contractors    
Client notification of changes in fees and charges    
Correction of Billing Errors and Refund Policy; and Collection of Delinquent Client Accounts    
Personnel Policies and Procedures    
Authority, Responsibilities, and Qualifications    
Personnel Record Maintenance Process    
License, Certification, and Training Verification Process    
Employee Performance and Competency Evaluation Process    
Contractor and Staff Qualification Verification Process    
Background Checks, Drug-Free Policy, and License Violation Reporting    
Admission and discharge or termination from service policies and procedures    
Client Acceptance Criteria    
Plan of Care or Service Acquisition Process    
Client Discharge, Termination, and Referral Procedures    
Financial Controls Policy    
Personnel Practices Policy    
Indemnity Coverage Policy    
Contract Services Policy    
Client Rights Policy    
Handling Complaints Received from Clients Policy    
Quality Improvement Policy    
Infection Control Policy    
Drop Sites Policy    
Client Record System Policy    
Home Attendants Policy    
Skilled Services Policy    
Nursing Services Policy    
Therapy Services Policy    
Home Attendants Assisting with Skilled Services    
Medical Social Services Policy    
Pharmacy Services Policy    
Personal Care Services Policy    
Access to Policies and Procedures    

Forms    
Client Information Form    
Client Agreement Form    
Informed Consent Form    
Client Acknowledgement Form    
Advance Directive / DDNR Acknowledgement Form    
Resident Care Plan    
Medication Administration Record (MAR)    
Service Termination Notice Form    
Home Visit Verification Form    
Incident Report Form    
Grievance/Complaint Form    
Emergency Evacuation Plan    
On-Call / After-Hours Contact Log    
Employee Information Form    
Employee Orientation Checklist    
Employee Training Log / Competency Checklist    
Background Check Consent Form    
HIPAA Confidentiality Agreement