Home Nursing Care Agency- Policies and Procedures- Illinois State Licensure

Introducing our comprehensive Home Nursing Care Agency Policies and Procedures package designed specifically for Illinois State Licensure. We understand the critical importance of adhering to state regulations and maintaining the highest standards of care in the home health industry. Our meticulously crafted set of policies and procedures is your key to achieving and sustaining compliance while delivering exceptional healthcare services.

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TABLE OF CONTENT

INTRODUCTION 
MISSION STATEMENT 
VISION STATEMENT 
OUR VALUES 
STATEMENT OF PURPOSE 
STATEMENT OF POLICY 
DOCUMENT CONTROL & APPROVALS 
ANNUAL QUALITY IMPROVEMENT POLICY 
BUSINESS CONTINUITY POLICY 
Operational Planning and Control 
Business Impact Analysis (BIA) and Risk Assessment 
Business Continuity Strategy 

CARING FOR CULTURALLY DIVERSE CLIENTS POLICY 
Cultural Diversity 
Reporting requirements 
Cultural information 
Data collection 
Language Services 

CLIENT ADMISSION AND DISCHARGE POLICY 
Admission Criteria 
Admission Agreements
Discharged/ Termination Criteria
Criteria for Determining Discharge or Termination

CLIENT BILLING POLICY AND PROCEDURES
CLIENT COMPLAINT POLICY
Making Complaints Accessible
Acknowledgement
Open Disclosure
Assessment and assigning priority
Investigation
Timeframe for resolution

CLIENT COMPLAINT POLICY – ADMINISTRATIVE
Complaint Handling
Safeguards
Grievances
Summary of the Grievance Resolution
Grievance Handling
Filing and Resolution of Grievance Process

CLIENT RECORD SYSTEM POLICY AND PROCEDURES
Record Procedures
Correction of documentation
Records
Filing of Records
Security of Records

CLIENT REFUNDS POLICY
CLIENT RIGHTS POLICY
CLIENT TERMINATION AND REFERRAL POLICY
CONDUCTING OFFICE OF INSPECTOR GENERAL EXCLUSION POLICY
Conduct Monthly Exclusion Screening
Stay Up-to-Date on State Medicaid Exclusion Lists

CONFIDENTIAL INFORMATION AND HIPAA COMPLIANCE POLICY
Confidentiality
Confidentiality of Clients Records
HIPAA Compliances

CONTRACT SERVICES POLICY
Supervision of Care and Services
Supervisory Instructions
Plan for the Provision of Resident Care
Resident Assessment
Strategic planning of home care
Coordinating home care
Access to and review of home care plans
Delivering home care
Delivering person-centred home care

CORRECTION AND PREVENTION OF BILLING ERRORS POLICY
COVID-19 POLICY AND PROCEDURES
Employee/Client Screening
Cleaning Procedures
Additional Considerations

EMPLOYEE HIRING POLICY. EMPLOYMENT PRACTICES
Pre-Recruitment
Job Advertisements
Short Listing
Interview
Questions to Candidates
Making the Decision
Informing the Candidates

EMERGENCY PREPAREDNESS PLAN
Emergency Preparedness Plan
Emergency Plan
Emergency Preparedness
Responsibilities of the Management
Risk Management
Emergency Management Procedures
Review Plan
Obtains Written Authorization to seek Emergency Treatment
Record Keeping in Employee Personnel Records
Emergency Communications

EMPLOYEE PERFORMANCE REVIEW POLICY
EXPOSURE CONTROL PLAN BLOOD-BORNE PATHOGENS
Infection Control, OSHA Regulations, and Bloodborne Pathogens

FINANCIAL CONTROL POLICY
Data Collection and Verification of Services Delivered
Client Notification of Changes in Fees and Charges
Collection of Delinquent Client Accounts

INFECTION CONTROL AND PREVENTION GUIDELINES POLICY
Hand Hygiene
Wear Gloves
Protect your Face
Prevention of needlestick injuries
Respiratory hygiene and cough etiquette
Regular cleaning
Linens
Waste Disposal
Patient Care Equipment

INFECTION PREVENTION GUIDELINES FOR PREGNANT WORKERS
DRUG-FREE WORKPLACE POLICY
MEMORANDUM OF UNDERSTANDING POLICY
NEW EMPLOYEE ORIENTATE POLICY
ON-CALL PROCEDURES POLICY
On-Call Definition
Level One Support
Level Two Support
Level Three Support
Employee responsibilities

ORIENTATION TO INDIVIDUAL CARE ASSIGNMENTS AND ON-GOING SUPERVISION
Supervision of Care and Services
Supervisory Instructions

PERSONNEL POLICY
AUTHORITY, RESPONSIBILITY, AND QUALIFICATIONS
Duties and Responsibilities

VERIFICATION OF PROFESSIONAL LICENSING OR CERTIFICATION AND TRAINING OF EMPLOYEES
Employee Guidelines
Human Resources Procedures
Training & Development

CRIMINAL BACKGROUND CHECK
JOB DESCRIPTIONS
Chief Executive Officer
Client-Care Administrator
Registered Nurse (RN)
Certified Nursing Assistant (CNA)

PERSONNEL RECORDS, ACCESS, STORAGE, AND RETENTION POLICY
Personnel Records
Contents of an Employee Personnel File
Personnel Files Access, Storage and Maintenance
Retention of Records

POLICY FOR ENCOURAGING AND FACILITATING A FLU SHOT
REPORTING OF ABUSE, NEGLECT, AND EXPLORATIONS POLICY
Annual Training
Awareness and Warning
Prevention Techniques
Parent Coordination and Actions

RESPONSIBILITIES AND WORK ASSIGNMENTS POLICY
SCOPE OF SERVICES POLICY
Services
Health Services
Individual Plan of Care
Service Descriptions

STAFF DEVELOPMENT AND IN-SERVICE TRAINING POLICY
Medication Administration
Behavioral Management
Emergency Preparedness
Record Keeping In Employee Personnel Records

STAFF SUPERVISING POLICY
Supervision and Service Descriptions
Daily Staffing
Adjustments in Staffing
Floating

STANDARD OF CONDUCT POLICY
Equal Employment Opportunity and Discrimination Policy
Americans With Disabilities Act Policy
Professional Conduct
Agency Property
Privacy
Internet Access
Personnel Files
Dress Code

TUBERCULOSIS EXPOSURE CONTROL POLICY
Responsibilities
Administrative Controls

UNINTERRUPTED IMPLEMENTATION OF SERVICES AND MISSED VISITS
WORK ATTENDANCE POLICY
Absence
Tardiness and Early Departures
Disciplinary Action

MEDICATION ADMINISTRATION
CLIENT RECORDS, INCLUDING CONFIDENTIALITY
Guidelines
Documentation Requirements

HEALTHCARE ADMINISTRATION
Medical Necessity
Individual Services Plan
Medical Care and Identification for Treatment
Principles of Identification
Patient Identification Policy

ACKNOWLEDGEMENT OF RECEIPT
ANNEXURES
Annexure 01: HIPAA Privacy Authorization Form
Annexure 02: Candidate Assessment Form
Annexure 03: Comprehensive Assessment Form
Annexure 04: Orientation Survey
Annexure 05: Manager/Supervisor Guide
Annexure 06: New Hire Training/Learning Plan
Annexure 07: Individual Development Plan
Annexure 08: Monthly Performance Journal
Annexure 09: Grievance Procedure Form
Annexure 10: Authorization to Release Information Form
Annexure 11: Employee Checklist
Annexure 12: Staff Training and Development Form
Annexure 13: Safety Drill Form
Annexure 14: Medication Form
Annexure 15: Medical Refusal Form