Non-Medical Home Care Agency - Policy and Procedure Manual - Applicable for Any state

Introducing our comprehensive Non-Medical Home Care Agency Policies and Procedures package designed specifically for Any State Licensure. We understand the critical importance of adhering to state regulations and maintaining the highest standards of care in the home health industry. Our meticulously crafted set of policies and procedures is your key to achieving and sustaining compliance while delivering exceptional healthcare services.

PDF Preview: Download

TABLE OF CONTENTS

INTRODUCTION 
MISSION STATEMENT 
VISION STATEMENT 
OUR VALUES 
STATEMENT OF PURPOSE 
STATEMENT OF POLICY 
DOCUMENT CONTROL & APPROVALS 
SERVICE POLICIES 
Introduction and Compliance 
Scope of Non-Medical Home Care Services 
Detailed Service Descriptions 
Home Care Attendant Services 
Personal Care Services 
Homemaking Services 
Companion Care 
Respite Care 
Cultural Awareness and Sensitivity 
Health and Safety Compliance 

ADMINISTRATIVE POLICIES AND PROCEDURES 
CONTRACT SERVICES 
BILLINING PRACTICES AND FINANCIAL RESOURCES 
    Admission Agreements 
    Data Collection and Verification of Services Delivered 
    Methods of Billing For Services 
    Client Notification of Changes in Fees and Charges 
    Correction of Billing Errors and Refund Policy 
    Refund Policy 
    Collection of Delinquent Client Accounts 

INFECTION CONTROL 
    Infection Control, OSHA Regulations, and Bloodborne Pathogens 

ANNUAL QUALITY IMPROVEMENT 
ADMINISTRATIVE RECORDS 
    Record Procedures 
    Correction of documentation 
    Records 
    Filing of Records 
    Security of Records 

INFORMED CONSENT 
ADVANCE DIRECTIVES, INCLUDING DURABLE DO NOT RESUSCITATE ORDERS 

CLIENT CARE POLICIES AND PROCEDURES 
SCOPE OF SERVICE 
CLIENT RIGHTS 
CLIENT COMPLAINTS POLICY 
    Making Complaints Accessible 
    Acknowledgement 
    Open Disclosure 
    Assessment and assigning priority 
    Investigation 
    Timeframe for resolution 

ADMISSION AND DISCHARGE POLICY 
    Purpose: 
    Admission Policy 
    Eligibility Criteria: 
    Admission Process: 
    Inquiry and Initial Assessment: 
    Care Planning: 
    Financial Arrangements: 
    Criteria for Discharge: 
    Discharge Process: 

COORDINATION OF CARE 
    Supervision of Care and Services 
    Supervisory Instructions 
    Plan for the Provision of Client Care 
    Client Assessment 
    Strategic planning of home care 
    Coordinating home care 
    Access to and review of home care plans 
    Delivering home care 
    Delivering person-centered home care 

EMERGENCY AND ON-CALL SERVICES 
    Responsibilities of the Management 
    Risk Management 
    Emergency Management Procedures 
    On-Call Services 

CLIENT RECORDS, INCLUDING CONFIDENTIALITY 
Guidelines 
Documentation Requirements 

RECORD RETENTION, INCLUDING TERMINATION OF SERVICES 
MANDATED REPORTING OF ABUSE, NEGLECT AND EXPLOITATION 
COMMUNICABLE AND REPORTABLE DISEASES 
ELECTRONIC MONITORING 
    Procedural Components 
    Telemonitoring 

RESPITE CARE 
INDIVIDUALIZED SERVICES PLAN (ISP) 
MEDICATION MANAGEMENT 
BEHAVIOR INTERVENTIONS AND SUPPORT 
    Procedural Requirements for Behavior Interventions 
    Positive Behavior Support Strategies Include: 
    Manipulation of Rewards: 
    Consent 
    Functional Assessment 
    Monitoring On-going Progress 

APPROVED VARIANCES 
COMMUNITY PARTICIPATION 
MONITORING AND EVALUATING QUALITY 

PERSONNEL POLICIES AND PROCEDURES 
EMPLOYMENT APPLICATION AND HIRING POLICY 
    Pre-Recruitment 
    Job Advertisements 
    Short Listing 
    Interview 
    Questions to Candidates 
    Making the Decision 
    Informing the Candidates 

STANDARD OF CONDUCT 
EMPLOYEE AND CONTRACTOR ORIENTATION POLICY 
    Policy: 
    Procedures: 

SCREENING EMPLOYEES FOR TB, ALCOHOL ABUSE AND DRUG USAGE 
    Verifying Personnel Qualifications 
    Criminal Background Check and Drug-Free Workplace 
    Tuberculosis (TB) Screening 
    Reporting License and Certification Violations 

AUTHORITY, RESPONSIBILITY, AND QUALIFICATIONS 
Duties and Responsibilities 

ACCURATE, COMPLETE AND CURRENT PERSONNEL RECORD 
    Personnel Files 
    Contents of an Employee Personnel File 
    Personnel Files Maintenance Policies 
    Retention of Records 

VERIFICATION OF PROFESSIONAL LICENSING OR CERTIFICATION AND TRAINING OF EMPLOYEES 
    Employee Guidelines 
    Human Resources Procedures 
    Training & Development 

IN-SERVICE TRAINING POLICY AND RECORDS OF CURRICULUM 
    Medication Administration 
    Behavioral Management 
    Emergency Preparedness 

EMPLOYEE PERFORMANCE AND COMPETENCY EVALUATION 
RECORD KEEPING IN EMPLOYEE PERSONNEL RECORDS 
JOB DESCRIPTIONS 
    Chief Executive Officer 
    Client-Care Administrator 
    Caregiver 
    Psychologist 

HEALTH AND CARE DELIVERY 
CRITERIA FOR ACCEPTING CLIENTS FOR SERVICES OFFERED 
OBTAINING A PLAN OF CARE OR SERVICE 
    Home Care Plan 
    Planning home care 

LIST OF ANNEXURES 
Annexure 01: Record Keeping Log 
Annexure 02: Record Retrieval Form 
Annexure 03: Authorization to Release Information Form 
Annexure 04: Employee Checklist 
Annexure 05: Acknowledgment 
Annexure 06: Staff Training and Development Form 
Annexure 07: Active Client Form 
Annexure 08: Client Unauthorized Leave Debrief Form 
Annexure 09: Continuous Unauthorized Leave 
Annexure 10: Annual Summary Log 
Annexure 11: Information Breach Form 
Annexure 12: Monthly Records Management Review 
Annexure 13: Training Form 
Annexure 14: Daily Medication Form 
Annexure 15: Disruptive Behavior Form 
Annexure 16: Staff Fire Safety Drill Form 
Annexure 17: Emergency Preparedness Numbers 
Annexure 18: Safety Drill Form 
Annexure 19: Caretaker Acknowledgement Form 
Annexure 20: Parental Consent Form 
Annexure 21: Criminal Disclosure Form 
Annexure 22: Client Maltreatment Form 
Annexure 23: Investigative Form 
Annexure 24: Intake Form 
Annexure 25: Medication Form 
Annexure 26: Inventory Form 
Annexure 27: Client Acknowledgment 
Annexure 28: Medical and Dental Consent Form 
Annexure 29: Medical Refusal Form 
Annexure 30: Sign in and Sign out Log 
Annexure 31: Transfer/ Discharge Form