Personal Services Agency- Policies and Procedures- Indiana State Licensure

Introducing our comprehensive Personal Home Care Agency Policies and Procedures package designed specifically for Indiana State Licensure. We understand the critical importance of adhering to state regulations and maintaining the highest standards of care in the home health industry.

Our policies and procedures package ensures that your personal services agency license in Indiana meets all license requirements for non-medical home care. With a focus on Indiana personal services agency regulations, we provide clear and concise guidelines tailored to the state's specific standards. By using our personal care agency policies and procedures for Indiana, you can confidently navigate the complexities of compliance and deliver top-notch care to your clients.

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Table of Contents

Introduction   
Vision   
Mission   
Core Values   
Document Control  
Statement of Policy   
Personal Services   
Exclusions to Personal Services Policy   
Personal Services Agency Definition    
Exclusions to Personal Services Agency Definition    
Unstable Health Conditions Policy    
Management of Clients with Unstable or Unpredictable Health Conditions    
Personal Services Agency Manager Role and Responsibilities    
Delegation of Managerial Responsibilities    
Service Plan Development and Modification Policy    
Client Satisfaction Review Policy    
Client Rights Statement Policy    
Client Autonomy in Declining Assistance Policy    
Lift Equipment Use Policy    
Complaint Investigation Policy    
24-Hour Telephone Contact Availability Policy    
Tuberculosis Testing Policy    
Competency Evaluation and Training Policy    
Attendant Care Services Training and Reevaluation Policy    
Lift Services Training and Evaluation Policy    
Documentation of Evaluation and Training Policy    
Ownership and Management Disclosure Policy    
Detailed Requirements for Ownership and Management Disclosure    
Ownership Interest Determination Policy    
Compliance Documentation and Retention Policy    
Penalties and Compliance Response Policy    
Grounds for Regulatory Action Policy    
Application of IC 4-21.5 to Regulatory Actions Policy    
Regulatory Compliance and Procedure Policy    
Policy on State Department Limitations    
Penalty Review and Appeal Policy    
Appeals Panel Appointment Policy    
Appeals Panel Membership Restrictions Policy    
Appeals Panel Review Procedures for Pre-July 2021 Orders (Expired)    
Unlicensed Operation and Advertising Penalty Policy    
Client Rights and Responsibilities Policy    
Confidentiality and Privacy Policy    
Health and Safety Policy    
Employee Training and Competency Policy    
Abuse, Neglect, and Exploitation Prevention Policy    
Complaint and Grievance Policy    
Client Service Plan Policy    
Record-Keeping and Documentation Policy    
Scope of Services Policy    
Incident Reporting Policy    
Non-Discrimination Policy    

Forms    
Client Intake Form    
HIPAA Authorization Form    
Neglect and Abuse Reporting Form    
Client Consent Form    
Client Satisfaction Review Form    
Complaint Investigation Form    
Attendant Care Services Competency Written Test    
Demonstration/Observation Skills Test for Attendant Care Services    
Client Service Plan Form    
Visit Record Form    
Client Rights Statement    
Client Service Contract    
Employee Information Form    
Home Services Worker Training Documentation Form    
Incident Report Form    
Client Satisfaction Survey    
Service Plan Form    
Emergency Contact Form    
Complaint/Grievance Form    
Infection Control Report Form    
Abuse, Neglect, and Financial Exploitation Report Form