Supported Community Living (SCL) Agency- Policies and Procedures- Iowa State Licensure

Introducing our comprehensive Supported Community Living (SCL) Agency Policies and Procedures package designed specifically for Iowa State Licensure. We understand the critical importance of adhering to state regulations and maintaining the highest standards of care in the home health industry. Our meticulously crafted set of policies and procedures is your key to achieving and sustaining compliance while delivering exceptional healthcare services.

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TABLE OF CONTENTS

Introduction 
Mission Statement 
Statement of Purpose 
Statement of Policy 
Document Control & Approvals 
Organization Chart 
Services 
Admission Policy 
Purpose 
Policy/Procedure 
Application 
Referrals 
Eligibility Criteria 

Discharge Policy 
Purpose 
Policy/Procedure 
Discharged/ Termination Criteria 
Discharge Planning 

Person-centered planning and Self-determination 
Purpose
Policy/Procedure
The Person-Centered Plan (PCP)
Individual Service Plan (ISP)
Procedures:

Crisis Intervention Plan Policy
Policy:
Definitions and Procedures:
Crisis intervention
Designated Person
Crisis Receiving and Stabilization Services
Minimum Expectations to Operate a Crisis Receiving and Stabilization Service
Documenting Crisis Intervention and Emergency Services

Restraint, Restriction, and Behavioral Intervention Policy
Due Process of Rights Restrictions
Purpose
Policy/Procedure
Related Training
Restrictive Interventions
Purpose
Policy
Restraints
Behavioral Intervention Planning (BIP)
Restrictions
Related Training

Behavior Interventions and Support
Policy
Procedures:
Procedural Requirements for Behavior Interventions
Positive Behavior Support Strategies Include
Manipulation of Rewards
Consent
Planning for Behavior Supports
Functional Assessment
Monitoring On-going Progress

Service Documentation Policy
Policy:
Procedure:
Legibility
Time Documentation
Record Procedures
Correction of documentation
Documentation
Filing of Records
Security of Records/Documents

Personnel Policy
Policy

Record Checks Evaluation

Job Descriptions
Chief Executive Officer
Care Manager
Caregiver
Individual Assistant
Therapist
Psychologist

Criminal Background Check and Drug-Free Workplace
Policy:
Procedures:
Drug-Free and Non-Smoking Policies
Employee Verification
Background Check
Recruitment

Employee Training and Development
Policy:
Procedures:
Medication Administration
Brain injury training
Behavioral Management
Emergency Preparedness
Record Keeping in Employee Personnel Records and Training Tracking

Employee Notification of Policy Changes
Policy:
Procedures:

Storage and Provision of Medications Policy
Policy:

Research Involving Human Subjects Policy
Policy:

Abuse Policy
Purpose
Policy/Procedure
Training
Definitions
Child Abuse
Dependent Adult Abuse
Department of Inspections and Appeals (DIA) Reporting Procedures
DIA Contacts for Abuse Phone: 877-686-0027
Department of Human Services (DHS) Reporting Procedures
Abuse Hotline Phone: 800-362-2178

Incident and Incident Reporting Policy
Purpose
Policy/Procedure

Safeguarding Personal Member Information Policy
Policy

Confidentiality and Release of Information (ROI)
Contracts Policy
Policy:
Responsibilities of the Member / Member’s Representative
Responsibilities of [AGENCY NAME]
Member Rights
Services
Fees and Source of Payment
Admission Agreements
Data Collection and Verification of Services Delivered
Methods of Billing for Services
Individual Notification of Changes in Fees and Charges
Correction of Billing Errors and Refund Policy
Refund Policy
Collection of Delinquent Individual Accounts
Community Integration

Appeals and Grievances Policy
Policy:
Who can Appeal
Procedures:
Grievance Handling
Filing Complaints Appeals

Visitor Policy
Policy:
Procedure:

Employee or Contractor Performance Evaluation
Policy:
Procedures:
What is good performance?
Periodical reviews
Rewards
Training
Frequent communication
Managers’ responsibilities

Emergency Preparedness and Response Plan
Policy:
Procedures:
Emergency Preparedness Plan
Emergency Plan
Emergency Preparedness
Responsibilities of the Management
Risk Management
Emergency Management Procedures
Obtains Written Authorization to seek Emergency Treatment
Record Keeping in Employee Personnel Records
Emergency Communications

Monitoring and Evaluating Quality
Policy:
Procedures:

Case Management Choice
Policy:
Procedure:
Process of Changing a Case Manager

List of Forms/Annexures:
Annexure 01: Service Agreement
Annexure 02: Incident Report
Annexure 03: Financial Information Form – Expenditure and Disbursement of Individual Funds
Annexure 04: Staff Orientation Form for Employees, Contractors, Volunteers and Students
Annexure 05: Performance Evaluation Form
Annexure 06: Grievance Procedure Form
Annexure 07: Facility Inspection Checklist Form
Annexure 08: Fire Safety Drill Form
Annexure 09: Emergency Preparedness Numbers
Annexure 10: Daily Schedule of Services
Annexure 11: Daily Nutrition Monitoring Form
Annexure 12: Individual Screening Form
Annexure 13: Initial Assessment Form
Annexure 14: Comprehensive Assessment Form
Annexure 15: ISP Requirements Form
Annexure 16: Reassessments and ISP Quarterly Review Form
Annexure 17: Sample Daily Progress Notes
Annexure 18: Transfer Form
Annexure 19: Discharge Form
Annexure 20: Crisis Intervention and Emergency Services
Annexure 21: Fall Assessment Form
Annexure 22: Individual Physical Examination Form
Annexure 23: Emergency (ER) Medical Information Form
Annexure 24: Monitoring, Behavior Intervention & Supports Form
Annexure 25: Abuse/ Neglect Reporting Form
Annexure 26: Seclusion and/ or Restraint Documentation Form
Annexure 27: Individual Face Sheet Form
Annexure 28: Individual’s Service Record Form
Annexure 29: Therapies – Individual/ Group Form
Annexure 30: Release of Information Form
Annexure 31: Record Review Form