Consumer Directed Services – Policies and Procedures – Missouri State Licensure

Introducing our Consumer Directed Services Policies and Procedures package designed specifically for Missouri State Licensure. We understand the critical importance of adhering to state regulations and maintaining the highest standards of care in the home health industry. Our meticulously crafted set of policies and procedures is your key to achieving and sustaining compliance while delivering exceptional healthcare services.

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Table of Contents

Introduction
Vision
Mission
Values
Document Control
Statement of Policy
Vendor Criteria and Responsibilities Policy
Telephone Contact Policy
Notification of Changes in Vendor Contact Information Policy
Quality Assurance and Supervision Policy
Elder Abuse, Neglect, and Exploitation Reporting Policy
Improper Conduct and Abuse Prevention Policy
Suspension and Closure of Services Policy
Hiring Personal Care Attendants Policy
Maintaining Participant Files Policy
Filing Claims for Medicaid Reimbursement Policy
Payroll Functions on Behalf of Participants Policy
Employment Application Policy
Hiring and Continuous Education Requirements for CDS Manager Policy
Personal Care Attendant Screening and Eligibility Policy
Employee Disqualification List (EDL) Policy
Electronic Visit Verification (EVV) Responsibilities Policy

Forms    

Consumer Enrollment and Intake Form
Consumer Rights and Responsibilities Acknowledgment Form
Consumer Care Plan
Personal Care Attendant Application
Personal Care Attendant Employment Agreement
Personal Care Attendant Training Documentation Form
Background Check Consent Form
FCSR and EDL Screening Verification Form
EVV Usage Acknowledgment Form for Consumers
EVV Usage Acknowledgment Form for Personal Care Attendants
Service Delivery Log
Incident Report Form
Abuse Reporting Form
Annual Face-to-Face Visit Form
Monthly Case Management Contact Log
Suspension Notice Form
Closure Notice Form
Overpayment & Repayment Plan Agreement Form
Medicaid Claim Verification Checklist