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Home & Community Support Services (HCSSA) Agency- Policies and Procedures- Texas State Licensure
Home & Community Support Services (HCSSA) Agency- Policies and Procedures- Texas State Licensure
Introducing our comprehensive Home & Community Support Services (HCSSA)Agency Policies and Procedures package designed specifically for Texas State Licensure. We understand the critical importance of adhering to state regulations and maintaining the highest standards of care in the home health industry. Our meticulously crafted set of policies and procedures is your key to achieving and sustaining compliance while delivering exceptional healthcare services.
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TABLE OF CONTENTS
INTRODUCTION
STATEMENT OF PURPOSE
STATEMENT OF POLICY
DOCUMENT CONTROL & APPROVALS
RECORD KEEPING MANAGEMENT POLICY
Procedures:
Serious Incident Reporting
Personnel Records
Client Records
Active Client Record
Record Retention
Unauthorized Absences
Strategies for service continuity and record recovery
Operation Records
Designation of person responsible for records management
Disposition of records
PERSONNEL POLICIES AND PROCEDURES
Job Descriptions
Chief Executive Officer
Client-Care Administrator
Registered Nurse
Caregiver
Therapist
Psychologist
Staffing Plan
Types of Services Provided and Service Descriptions
Adjustments in Staffing and Emergency
Employee Training and Development
Medication Administration
Behavioral Management
Emergency Preparedness
Record Keeping in Employee Personnel Records
Taking Client Away from Operations and Overnight Visit Policy
Background Check and Drug-Free Workplace
Drug-Free and Non-Smoking Policies
Employee Verification
Background Check
Recruitment
Abuse, Neglect, Or Exploitation
Procedures:
Disciplinary sanctions
Investigation Procedures
Evidence
Protective Custody
Identification of Suspect/Custody Considerations
Notifications
Documentation
Impact of Investigation
Confidentiality
Drug Testing Policy
COORDINATION AND DELIVERY OF SERVICES
Supervision of Care and Services
Supervisory Instructions
Plan for the Provision of Resident Care
Resident Assessment
Strategic planning of home care
Coordinating home care
Access to and review of home care plans
Delivering home care
Delivering person-centred home care
ACCEPTANCE OF PATIENTS, PLAN OF TREATMENT, AND MEDICAL SUPERVISION
ACCEPTENCE OF PATIENCE
Patient Acceptance
Admission Criteria
Screening Admission and Referrals
Discharged/ Termination Criteria
DEVELOPMENT OF THE PLAN OF TREATMENT
Plan of Treatment
Medical Care and Identification for Treatment
Patient Identification
Individualized Services Plan (ISP)
Care Plan
Care of Residents
Planning Home Care
REVIEW OF THE PLAN OF TREATMENT
Periodic review of plan of treatment
PHYSICIAN’S ORDER POLICY
Conformance with physician’s orders
Physician Orders Methods
VERBAL ORDER POLICY
CONFLICT OF INTEREST POLICY
Code of Ethics and Conduct
Conflict of Interest
ADMISSION POLICIES
Procedure:
Admission Criteria
Intake Assessment
Program for Client in Care
INDIVIDUAL CARE POLICIES
Client Rights
Visitation, Outings, Mail and Telephones
Visitation and Communication Procedures
Outing Procedures
Visiting Hours
Client’s Clothing and Personal Belongings
Nominated Supervisors and Responsibilities
Limitations and The Reasons for The Limitations
Behavior Management
Disruptive Behavior
Behavior Interventions
Positive Behavior Support Strategies
Responding to Disruptive Behavior
Client Discipline and Behavior
Restricted Behavior Management Practices
Physical Restraints
Grievances
Summary of the Grievance Resolution
Grievance Handling
Filing and Resolution of Grievance Process
Family Involvement and Communication
Medical and Health Care
General Health Care
Medical Care
Dental Care
EMERGENCY BEHAVIOR INTERVENTION POLICIES
Emergency Behavior Interventions Permit to Caregivers
Specific Techniques and Qualifications
Restrictions on the Use of Permitted Emergency Behavior Interventions
Orientation and Emergency Behavior
Training for Emergency Behavior Intervention
Prohibitions for Discharging
DISCIPLINE POLICIES
Methods Used and Positive Response
Trauma Informed Care
Corporal Punishment
Prohibited Punishment
Importance of Nurturing Behavior and Stimulation
ABUSE AND NEGLECT POLICIES
Annual Training
Awareness and Warning
Prevention Techniques
Parent Coordination and Actions
PROTECTING CLIENT FROM VACCINE- PREVENTABLE DISEASES
OSHA Regulations, Bloodborne Pathogens and Infection Control
Bloodborne Pathogens
Hepatitis C Virus (HCV)
HIV
Hepatitis B Virus (HBV)
PPE
Hazard Communication/ MSDS
Radiation
Chemical and Blood Spills
LIST OF ANNEXURES
Annexure 01: Record Keeping Log
Annexure 02: Record Retrieval Form
Annexure 03: Authorization to Release Information Form
Annexure 04: Unauthorized Leave Form
Annexure 05: Serious Incident Form
Annexure 06: Employee Checklist
Annexure 07: Acknowledgment
Annexure 08: Staff Training and Development Form
Annexure 09: Active Client Form
Annexure 10: Client Unauthorized Leave Debrief Form
Annexure 11: Continuous Unauthorized Leave
Annexure 12: Annual Summary Log
Annexure 13: Information Breach Form
Annexure 14: Monthly Records Management Review
Annexure 15: Training Form
Annexure 16: Daily Medication Form
Annexure 17: Disruptive Behavior Form
Annexure 18: Fire Safety Drill Form
Annexure 19: Emergency Preparedness Numbers
Annexure 20: Safety Drill Form
Annexure 21: Caretaker Acknowledgement Form
Annexure 22: Parental Consent Form
Annexure 23: Criminal Disclosure Form
Annexure 24: Client Maltreatment Form
Annexure 25: Investigative Form
Annexure 26: Intake Form
Annexure 27: Medication Form
Annexure 28: Inventory Form
Annexure 29: Client Acknowledgment
Annexure 30: Medical and Dental Consent Form
Annexure 31: Medical Refusal Form
Annexure 32: Sign in and Sign out Log
Annexure 33: Transfer/ Discharge Form
Annexure 34: Money Holding Form