Home Care Agency - Policies and Procedures - Massachusetts state Licensure

Introducing our comprehensive Home Care Agency Policies and Procedures package designed specifically for Massachusetts State Licensure. We understand the critical importance of adhering to state regulations and maintaining the highest standards of care in the home health industry. Our meticulously crafted set of policies and procedures is your key to achieving and sustaining compliance while delivering exceptional healthcare services.

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Table of Contents

Introduction    
Vision Statement    
Mission Statement    
Core Values    
Document Control    
Statement of Policy   

Functions and Responsibilities of the Executive Office of Elder Affairs    
Eligibility and Enrollment    
Eligibility    
Financial Eligibility    
Functional Impairment Level Assessment and Service Priority    
Notification of Eligibility   
Home Care Service Plan Development and Reassessment Policy    
Cost Sharing Policy    
Suspension and Termination Policy    
General Provisions    
Administrative Policies and Procedures    
Human Resource and Personnel Policies    
Staff and Staffing Requirements Policy    
Backup Staff Coverage Policy    
Staff Education and Training Policy    
Home Care Agency Staff Evaluation and Supervision Policy    
Emergency Preparedness: Fire, Safety, and Disaster Response    
Member Rights Policy    
Human Rights and Non-discrimination Policy    
Incident and Accident Reporting Policy    
Staff and Member Grievances Policy    
Staff Cultural Competency Policy    
Quality Assurance and Improvement Policy    
Emergency Services and Plans    
Health Insurance Portability and Accountability Act (HIPAA) Compliance    
Payroll Management and Tax Compliance Policy    
Staff Orientation and Training Policy    
Complaint and Grievance Policy    
Job Descriptions and Qualifications    
Member Records Management Policy    
Elder Abuse Reporting and Protective Services    
Information Security and Privacy Policy    
Client Service Plan Policy    
Caregiver Training and Qualifications Policy    
Caregiver Competency Assessment Policy    
Supervisor and Emergency Contact Policy    
Employee Background Screening Policy    

Forms    
Client Admission Form    
Client Assessment Form    
Individualized Service Plan (ISP) Form    
Consent for Services Form    
Emergency Contact & Medical History Form    
Medication Administration Record (MAR) Form    
Client Incident Report Form    
Client Complaint and Grievance Form    
Client Satisfaction Survey    
Employment Application Form    
Employment Agreement Form    
Caregiver Competency Assessment Form    
Training Attendance Record Form    
Timesheet & Work Log Form    
Employee Incident Report Form    
Disciplinary Action Form    
Resignation/Termination Form    
Service Verification Form    
Supervisory Visit Form    
Fire and Safety Drill Record Form    
Equipment Maintenance Log