Home Care Agency - Policies and Procedures - North Carolina state Licensure

Introducing our comprehensive Home Care Agency Policies and Procedures package designed specifically for North Carolina State Licensure. We understand the critical importance of adhering to state regulations and maintaining the highest standards of care in the home health industry. Our meticulously crafted set of policies and procedures is your key to achieving and sustaining compliance while delivering exceptional healthcare services.

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Table of Contents

Introduction    
Vision    
Mission   
Core Values   
Document Control   
Statement of Policy   
Agency Management and Supervision Policy    
Administrative, Financial, and Statistical Records Policy    
Personnel Management and Records Policy    
Program and Service Evaluation Policy    
Client Rights and Responsibilities Policy    
Acceptance of Clients for Service Provision Policy    
Supervision and Competency of In-Home Caregivers Policy    
Arrangements for Services with Other Agencies or Individuals Policy    
In-Home Aide Services Policy    
Case Review and Plan of Care Policy    
Client Service Records Management Policy    
Content of Client Service Records Policy    
Client Admission and Intake Policy    
Client Complaint and Grievance Resolution Policy    
Client Refusal of Services and Risk Acknowledgment policy    
Service Scheduling and Missed Visit Protocol Policy    
Emergency Care and Incident Management Policy    
Employee Conduct and Professional Boundaries Policy    
Recruitment, Hiring, and Background Checks Policy    
Training and Continuing Education Policy    
Caregiver Safety and Injury Reporting Policy    
Confidentiality and Data Privacy Policy    
Business Hours, On-Call Support, and After-Hours Protocol Policy    
Disaster Preparedness and Continuity of Care Policy    

Forms    
Admission Application Form    
Client Intake Form    
Care Plan Form    
Emergency Contact Information Form    
Financial Information and Billing Form    
Incident/Accident Report Form    
Staff Training and Competency Assessment Form    
Resident Satisfaction Survey