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Home Health Care Agency - Policies and Procedures - Massachusetts State Licensure
Home Health Care Agency - Policies and Procedures - Massachusetts State Licensure
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Introducing our comprehensive Home Health Care Agency Policies and Procedures package designed specifically for Massachusetts State Licensure. We understand the critical importance of adhering to state regulations and maintaining the highest standards of care in the home health industry. Our meticulously crafted set of policies and procedures is your key to achieving and sustaining compliance while delivering exceptional healthcare services.
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INTRODUCTION
OUR VALUES
MISSION
STATEMENT OF PURPOSE
STATEMENT OF POLICY
DOCUMENT CONTROL & APPROVALS
ORGANIZATIONAL CHART
ADMINISTRATIVE AND OPERATIONAL POLICIES AND PROCEDURES
Record Procedures
Correction of documentation
Records
Filing of Records
Security of Records
Admission/Acceptance Criteria
Termination Criteria
ADVANCE DIRECTIVES, INCLUDING DURABLE DO NOT RESUSCITATE ORDERS
MEMBER RIGHTS
GRIEVANCE PROCEDURE
CONTRACT SERVICES
MEDICATION MANAGEMENT
QUALITY IMPROVEMENT
MANDATED REPORTING OF ABUSE, NEGLECT AND EXPLOITATION
COMMUNICABLE AND REPORTABLE DISEASES
MEMBER RECORDS, INCLUDING CONFIDENTIALITY
Guidelines
Documentation Requirements
Release of Information Rights and Consent
Rights of Confidentiality
Photo Release, Marketing and Social Media
Storage, Protection and Retention
Best Practices while using mobile phones
Contingencies for loss of records
Destruction
Breach of Confidentiality
SUPERVISION AND DELIVERY OF SERVICES
Supervision of Care and Services
Supervisory Instructions
Assessment
Strategic planning of care
Coordinating home healthcare
Access to and review of home health care plans
Delivering home health care
Delivering person-centered home health care
MEDICATION MANAGEMENT
BEHAVIOR INTERVENTIONS AND SUPPORT
Procedural Requirements for Behavior Interventions
Positive Behavior Support Strategies Include:
Manipulation of Rewards:
Consent
Functional Assessment
Monitoring On-going Progress
Risk Management
Emergency Management Procedures
On-Call Services
Infection Control, OSHA Regulations, and Bloodborne Pathogens
HANDLING CONSUMER COMPLAINTS
Making Complaints Accessible
Acknowledgment
Open Disclosure
Assessment and assigning priority
Investigation
Timeframe for resolution
MONITORING AND EVALUATING QUALITY
INCIDENT & ACCIDENT REPORTING POLICY
FINANCIAL POLICIES AND PROCEDURES
ADMISSION AGREEMENTS
DATA COLLECTION AND VERIFICATION OF SERVICES DELIVERED
METHODS OF BILLING FOR SERVICES
MEMBER NOTIFICATION OF CHANGES IN FEES AND CHARGES
CORRECTION OF BILLING ERRORS AND REFUND POLICY
COLLECTION OF DELINQUENT MEMBER ACCOUNTS
PERSONNEL POLICIES AND PROCEDURES
AUTHORITY, RESPONSIBILITY, AND QUALIFICATIONS
Duties and Responsibilities
JOB DESCRIPTIONS
Chief Executive Officer
Care Manager
Registered Nurse
Therapist
Medical Social Services
Home Health Aide
Caregiver
Psychologist
ACCURATE, COMPLETE AND CURRENT PERSONNEL RECORD
Contents of an Employee Personnel File
Personnel Files Maintenance Policies
Retention of Records
VERIFICATION OF PROFESSIONAL LICENSING OR CERTIFICATION AND TRAINING OF EMPLOYEES
Employee Guidelines
Human Resources Procedures
Training & Development
EVALUATION OF EMPLOYEE PERFORMANCE AND COMPETENCY
VERIFYING PERSONNEL QUALIFICATIONS
CRIMINAL BACKGROUND CHECK AND DRUG-FREE WORKPLACE
REPORTING LICENSE AND CERTIFICATION VIOLATIONS
DAILY STAFFING
ADJUSTMENTS IN STAFFING
FLOATING
EMPLOYEE TRAINING AND DEVELOPMENT
MEDICATION ADMINISTRATION
BEHAVIORAL MANAGEMENT
EMERGENCY PREPAREDNESS
RECORD KEEPING IN EMPLOYEE PERSONNEL RECORDS
HEALTH AND CARE DELIVERY
CRITERIA FOR ACCEPTING MEMBERS FOR SERVICES OFFERED
OBTAINING A PLAN OF CARE OR SERVICE
Home health care Plan
Planning home health care
HEALTHCARE POLICY
Medical Necessity
Individual Services Plans
