Homemaker Companion Agency – Policies and Procedures – Connecticut Licensure

Introducing our comprehensive Homemaker Companion Agency Policies and Procedures Package designed specifically for Connecticut State licensure. We understand the importance of meeting state regulatory requirements while maintaining the highest standards of quality, safety, and patient-centered care. Our carefully developed, ready-to-use manual includes essential policies, procedures, and forms aligned with Connecticut State home care regulations, providing agencies with a practical foundation for achieving and maintaining compliance while delivering exceptional home care services.

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Table of Contents
Introduction
Vision
Mission
Values
Document Control
Statement of Policy
Registration and Advertising Policy
Ownership Change Policy
Service Termination and Notice Policy
Employee Background Check Policy
Written Contract and Service Plan Policy
Registry Consumer Disclosure Policy
Client Cancellation and Billing Policy
Nonmedical Care Disclosure Policy
Consumer Brochure and Website Policy
Noncompete and No-Hire Prohibition Policy
Power of Attorney Restriction Policy
Home Care Provider Registry Policy
Employee Identification Badge Policy    
Client Contact and Records Policy
Client Rights and Responsibilities Policy
Client Admission and Assessment Policy
Nondiscrimination and Equal Opportunity Policy
Confidentiality and Privacy Policy
Employee Qualifications and Training Policy
Employee Conduct and Professional Boundaries Policy
Employee Supervision and Performance Evaluation Policy
Complaint and Grievance Resolution Policy
Client Discharge and Service Transition Policy
Abuse, Neglect, and Exploitation Prevention Policy
Incident Reporting and Investigation Policy
Emergency Preparedness and Response Policy
Infection Prevention and Control Policy

Forms    
Client Intake and Admission Form
Client Needs Assessment Form
Client Service Agreement and Service Plan Form
Client Rights and Responsibilities Acknowledgment Form
Nonmedical Care Disclosure Form
Client Privacy Acknowledgment Form
Client Emergency and Safety Form
Client Visit Notes Form
Service Cancellation and Termination Form
Client Discharge and Transition Form
Employee Background Check Form
Employee Training Checklist
Employee Competency Form
Employee Evaluation Form
Employee Supervisory Visit and Monitoring Form
Client Complaint Form
Complaint Resolution Form
Incident Report Form
Abuse and Neglect Report Form
Emergency Response Report Form
Infection Exposure Report Form
Quality Improvement Form