Outpatient Treatment Center- Policies and Procedures- Connecticut State Licensure

Introducing our comprehensive Outpatient Treatment Center Policies and Procedures package designed specifically for Connecticut State Licensure. We understand the critical importance of adhering to state regulations and maintaining the highest standards of care in the home health industry. Our meticulously crafted set of policies and procedures is your key to achieving and sustaining compliance while delivering exceptional healthcare services.

PDF Preview: Download

TABLE OF CONTENTS

INTRODUCTION 
STATEMENT OF PURPOSE 
STATEMENT OF POLICY 
DOCUMENT CONTROL & APPROVALS
ADMINISTRATIVE AND OPERATIONAL POLICIES AND PROCEDURES 
ADMINISTRATIVE RECORDS 
     Record Procedures 
     Correction of documentation 
     Records 
     Security of Records 

SERVICE CRITERIA 
    Admission Criteria 
    Discharged/ Termination Criteria 
    Transfer Agreement 

CLIENT RIGHTS 
CONTRACT SERVICES
QUALITY IMPROVEMENT
MANDATED REPORTING OF ABUSE, NEGLECT AND EXPLOITATION
COMMUNICABLE AND REPORTABLE DISEASES
CLIENT RECORDS
    Guidelines
    Documentation Requirements

RECORD RETENTION, INCLUDING TERMINATION OF SERVICES
SUPERVISION AND DELIVERY OF SERVICES
    Supervision of Care and Services
    Supervisory Instructions
    Resident Assessment
    Coordinating care
    Access to and review of care plans
    Delivering care
    Delivering person-centred care

INDIVIDUALIZED SERVICES PLAN (ISP)
BEHAVIOR INTERVENTIONS AND SUPPORT
    Procedural Requirements for Behavior Interventions
    Positive Behavior Support Strategies Include:
    Manipulation of Rewards:
    Consent
    Functional Assessment
    Monitoring On-going Progress

EMERGENCY AND ON-CALL SERVICES
    Responsibilities of the Management
    Risk Management
    Emergency Management Procedures
    On-Call Services

INFECTION CONTROL
    Infection Control, OSHA Regulations, and Bloodborne Pathogens

HANDLING CONSUMER COMPLAINTS
    Making Complaints Accessible
    Acknowledgement
    Open Disclosure
    Assessment and assigning priority
    Investigation
    Timeframe for resolution

MONITORING AND EVALUATING QUALITY

FINANCIAL AND FISCAL MANGAMENT
FISCAL OPERATIONS
ADMISSION AGREEMENTS AND REFERRAL
DATA COLLECTION AND VERIFICATION OF SERVICES DELIVERED
METHODS OF BILLING FOR SERVICES
CLIENT NOTIFICATION OF CHANGES IN FEES AND CHARGES
CORRECTION OF BILLING ERRORS AND REFUND POLICY
COLLECTION OF DELINQUENT CLIENT ACCOUNTS

PERSONNEL POLICIES AND PROCEDURES
RECRUITMENT, SELECTION, PROMOTION AND TERMINATION
    Purpose
    Policy
    Recruitment, Selection & Hiring Procedures
    Job Advertisements
    Short Listing
    Interview
    Making the Decision
    Informing the Candidates

EMPLOYEE WORK RULES
    Equal Opportunity Commitments
    Non-Harassment Policy /Non-Discrimination Policy
    Complaint Procedure
    Drug-Free/Alcohol-Free Environment
    Workplace Violence Policy
    Workplace Safety

CODE OF CONDUCT
    Professional Conduct and Disciplinary Actions
    Dress Code
    Agency Property
    Privacy
    Internet Access
    Personnel Files
    Termination of Contract

AUTHORITY, RESPONSIBILITY, AND QUALIFICATIONS
    Duties and Responsibilities

ACCURATE, COMPLETE AND CURRENT PERSONNEL RECORD
    Job Descriptions
    Personnel Files
    Contents of an Employee Personnel File
    Personnel Files Maintenance Policies
    Retention of Records

VERIFICATION OF PROFESSIONAL LICENSING OR CERTIFICATION AND TRAINING OF EMPLOYEES
    Employee Guidelines
    Human Resources Procedures
    Training & Development

ANNUAL JOB PERFORMANCE EVALUATION
PHYSICAL EXAMINATION
CRIMINAL BACKGROUND CHECK AND DRUG-FREE WORKPLACE
REPORTING LICENSE AND CERTIFICATION VIOLATIONS

EMPLOYEE TRAINING AND DEVELOPMENT
BEHAVIORAL MANAGEMENT
EMERGENCY PREPAREDNESS
RECORD KEEPING IN EMPLOYEE PERSONNEL RECORDS

SERVICE OPERATIONS
CLIENT RIGHTS
OBTAINING A PLAN OF CARE OR SERVICE
    Care Plan
    Care of Residents
    Planning care

CRITERIA FOR DETERMINING DISCHARGE OR TERMINATION
NOTIFYING CLIENTS OF INTENT TO DISCHARGE/TERMINATE OR REFER

EMERGENCY AND DISTATER PROCEDURES
    Emergency Preparedness Plan
    Emergency Plan
    Emergency Preparedness
    Responsibilities of the Management
    Risk Management
    Emergency Management Procedures
    Review Plan
    Obtains Written Authorization to seek Emergency Treatment
    Record Keeping in Employee Personnel Records
    Emergency Communications

INCIDENT REPORTING
    Definition of Incidents
    Classification of Incidents
    Serious Reportable Incidents
    Recordable Incidents
    Investigation Process
    Procedure for Reporting

RESTRAINTS
Restraints
Monitoring