Home Services Agency- Policies and Procedures- Illinois State Licensure

Introducing our comprehensive Home Services Agency Policies and Procedures package designed specifically for Illinois State Licensure. We understand the critical importance of adhering to state regulations and maintaining the highest standards of care in the home health industry. Our meticulously crafted set of policies and procedures is your key to achieving and sustaining compliance while delivering exceptional healthcare services.

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Table of Contents

Introduction    
Vision    
Mission    
Core Values    
Document Control    
Statement of Policy    
Staffing and Staff Responsibilities    
Vaccinations    
Qualifications and Requirements for Home Services Workers   
Infection Control    
Services – Home Services Agencies    
Alzheimer's Disease and Related Dementias    
Client Service Contracts – Home Services Agencies    
Quality Improvement Program    
Abuse, Neglect, and Financial Exploitation Prevention and Reporting    

General Policies    
Client Rights and Responsibilities    
Privacy and Confidentiality    
Emergency Preparedness    
Admission and Discharge    
Care Plans    
Medication Management    
Staff Qualifications and Training    
Supervision and Performance Evaluation    
Health and Safety    
Quality Improvement    
Billing and Payment    
Use of Personal Protective Equipment (PPE)    
Communication and Coordination of Care    
Transportation Services    
Ethical Conduct    
Cultural Competence    
Employment Practices    
Client Feedback and Satisfaction    

Forms    
Client Service Contract    
Employee Information Form    
Home Services Worker Training Documentation Form    
Incident Report Form    
Client Satisfaction Survey    
Service Plan Form    
Emergency Contact Form    
Complaint/Grievance Form    
Infection Control Report Form    
Abuse, Neglect, and Financial Exploitation Report Form