Residential Service Agencies (RSA) Level 1 – Policies and Procedures – Maryland State Licensure

Introducing our Residential Service Agencies (RSA) Level 1 Policies and Procedures package designed specifically for Maryland State Licensure. We understand the critical importance of adhering to state regulations and maintaining the highest standards of care in the home health industry. Our meticulously crafted set of policies and procedures is your key to achieving and sustaining compliance while delivering exceptional healthcare services.

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Table of Contents

Introduction
Vision Statement
Mission Statement
Values
Document Control
Statement of Policy
Licensing and Regulatory Compliance Policy
Boundaries of Service and Referral for Medical Equipment Needs Policy
Public Representation Policy
Inspection and Compliance Policy
Administration Policy
Complaint Process Policy
Employee, Independent Contractor, and Contractual Employee Requirements Policy
Training Policy
Services Provided Policy
Client Representative Policy
Client Records Policy
Maintenance of Client Records Policy
Client’s Rights and Responsibilities Policy
Sanctions Policy
Civil Money Penalties Policy
Amount of Civil Money Penalties Policy
Civil Money Penalties — Hearings Policy
Emergency Suspension Policy    
Notice to Clients Policy
Penalty for Unlicensed Operation Policy
Hearings Policy
Client Confidentiality and Data Protection Policy
Admission and Discharge Criteria Policy
Service Planning and Delivery Policy
Complaint and Grievance Procedures
Employee Hiring and Screening Policy
Employee Conduct and Ethics Policy
Training and Development Policy
Emergency Preparedness and Response Policy
Infection Control Policy
Workplace Safety Policy
Termination of Services Policy
Billing and Payment Policies
Non-Discrimination Policy
Conflict Resolution Policy
Quality Assurance and Improvement Policy
Abuse, Neglect, and Exploitation Prevention and Reporting Policy

Forms    

Client Intake Form
Client Assessment Form
Service Agreement Form
Individualized Care Plan Form    
Consent to Care Form
Data Protection/Privacy Consent Form
Incident Report Form
Client Satisfaction Survey
Employee Application Form
Client Service Verification Form
Emergency Contact Information Form
Billing and Payment Authorization Form